Refund Policy

Payments are generally non-refundable unless applicable law requires otherwise. Dodo Payments may approve a discretionary refund on a case-by-case basis under its buyer terms. Submitting a request does not guarantee approval.

Statutory rights take priority. For example, consumers in Turkey have a 14-day withdrawal right for some digital-content or service contracts. Eligibility and any exceptions depend on the applicable rules and contract; this is not a blanket refund guarantee.

Request help through Studiola support or the support contact in your Dodo Payments transaction email. Include your account email, transaction reference and reason. Never send card details.

Contact Studiola about duplicate charges, incorrect credits or persistent technical problems. We will investigate the app records and coordinate payment issues with Dodo Payments. A confirmed failed generation restores its charged credits once; this is separate from a payment refund.

Approved refunds are processed through Dodo Payments to the original payment method. Processing times vary. Credits associated with a refunded or disputed payment are reviewed before any adjustment; contact support if your balance appears incorrect.

To stop renewals, open Billing and the Dodo Payments customer portal, then review the cancellation date. Contact Studiola support if you need help canceling. Cancellation alone does not refund past charges. On current plans, monthly credits keep their original expiry dates; a paid annual period continues to provide monthly allowances until that paid period ends, unless a refund or payment dispute requires adjustment. No new allowance is issued outside a paid period. Existing legacy subscriptions retain their original rollover terms: unused legacy credits roll over and remain available after cancellation.