Billing support
Refund Policy
Paddle is the Merchant of Record for Studiola online subscriptions. This policy explains how to request a refund or resolve a credit issue and does not limit any rights you have under applicable consumer law.
Requesting a payment refund
Use the support link in your Paddle receipt to request help with a payment, or contact Studiola through the Contact page with your account email, transaction reference, and the reason for your request. Do not send card details.
Requests are reviewed under the Paddle buyer terms accepted at checkout and applicable consumer law. We will work with Paddle to investigate duplicate charges, incorrect billing, and service issues. The outcome and any credit adjustment will be communicated to you.
An approved refund is processed through Paddle to the original payment method. Bank and payment-provider processing times vary. Canceling a subscription does not automatically refund prior charges.
Generation failures and unused credits
A confirmed failed generation restores the credits charged for that attempt. A credit restoration is separate from a refund of a subscription payment.
Unused credits roll over and remain available after cancellation. Where a subscription payment is refunded, credits associated with that payment may be reviewed and adjusted by support. Contact us if the service or balance does not match your purchase.
Stopping future renewals
Open Billing in your account, then Manage subscription to visit the Paddle customer portal. Review the effective cancellation date shown there. No new monthly credits are issued without a successful monthly payment.
Questions about Studiola?
Contact the team or explore the production guides before starting a project.