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Tell us what happened and include your account email. For a payment issue, include the transaction reference from your receipt. For a generation issue, include its reference and the approximate time it occurred.

Do not send passwords, card details or identity documents. Describe sensitive material first so we can discuss an appropriate way to review your request.

Use the same support address for access, correction, export or deletion requests, or to report an image that infringes your rights. Include the relevant account or image reference and explain your relationship to the information. We may need to verify your identity or authority before acting.